Monday, January 08, 2007

Verizon Hell

This is the repost of an actual transcript of an online chat I had with Verizon, while on hold waiting for service. I have been on hold for 1 hour and 45 minutes as of this writing, with no end in sight. If I weren't cancelling a phone line and didn't want to be charged any longer, I would have hung up. Thank God for speakerphones so I can still be getting work done during this interminable nightmare.

Down with Verizon!
------------------------------
Your chat ID number is 01080756442. Welcome to Verizon Live Chat. You have selected to chat about. TN: 2086647976
Subject: None of the categories apply (None)

Question: I want to cancel my account and I have been on hold for EIGHTY minutes, and I'm still holding - this is totally ridiculous. 11:48:20

A Verizon eCenter Representative will be with you shortly. Thank you. 11:48:29
Agent Sean has joined. 11:48:29

Sean: Chat ID for this session is 01080756442.

Sean: Hello. Welcome to Verizon's chat service.

Michael Kennedy: The number I want to cancel is 208-664-7976. How can I get that done and a verbal, live confirmation with someone that it will actually happen?

Sean: I apologize for the delay you have experienced in trying to reach our Customer Sales and Service Center. We receive calls and emails from all over the world and each one is handled on a first-come-first-served basis. As we strive to provide each customer with personalized solutions, there may be periodic delays in answering inquiries from other customers.

Michael Kennedy: perhaps, but EIGHTY MINUTES? I'm pushing an hour and off of my life that Verizon now owns and I won't ever get back!

Sean: I'm sorry but there is no option to disconnect service on our web site. You may wish to try later in the week as that office is not open on weekends and they can experience very high volumes early in the week.

Michael Kennedy: Typical bad customer service. Hello Vonage.

Sean: Do you have any other questions I can help you with today?

Michael Kennedy: I presume this is an automated computer response, so no, I'll pass thanks.

Sean: I am a verizon.com representative, not an automated system.

Sean: Thank you for using Verizon's chat service. I hope I have resolved your reason for contacting us today. If you have any additional questions, please do not hesitate to contact us again. Your session is now closed. Thank you. Have a nice day.

Please select Exit to close this window.

1 comment:

Anonymous said...

LOL!!!!! I'VE ALSO CALLED VERIZON FOR DSL CONCERNS LIKE 20 TIMES IN THE LAST 2 DAYS AND THEY CANT HELP US OUT EITHER! BUT I HAD NO TROUBLE GETTING TO SOMEONE ON THE PHONE AT ALL, :( SORRY. DSL CUSTOMERS GET 24/7 SUPPORT! LOL THAT WAS HILLARIOUS, THOUGH. SEE YA. (sorry for caps)